Shipping
We ship cards and products within Egypt. Orders are prepared once payment is confirmed and usually arrive within 3–7 working days depending on the governorate. You can follow your order under "My orders".
Returns and exchanges
- If a product arrives damaged or different from your order, contact us within 14 days of delivery and we will replace it or refund you.
- Cards printed with your own design or name can only be returned for a manufacturing defect.
Subscriptions
You can cancel renewal at any time and keep your plan's features until the end of the paid period. Periods that have already started are not refunded unless we could not provide the service.
How refunds are paid
Refunds are made to the original payment method within 14 working days of approval.